Commvault Connections 2022 - Customer Panel - #CVConnections22
This is the second in my series of blog posts regarding Commvault Connections that took place at the beginning of November 2022. You can check out the other blog posts and doodles at the link below.
The customer panel session was surprisingly one of my favourite sessions. I say surprisingly as these sessions can often become a beauty parade of customers who tell stories about loving the vendor.
This session was different, covering real-life stories that CIOs were going through as part of their organisation’s digital transformation.
Taking part in the session was Michael Mathews (Vice President of Technology and Innovation at Oral Robers University, Reza Morakabti (CIO at Commvault) and Isabelle Guis (CMO of Commvault). Throughout the session, there were lots of lessons from the trenches shared by Michael and Reza. They talked about the need for IT to change to a customer service-centric entity.
Some of my favourite sound bites from the session can be seen below.
Reza Morakabati
IT are a service delivery organisation and the users are our customers. The users have become much more sophisticated and technologically aware. IT now has to be more consultative working with the users for a common goal.
Michael Mathews
IT needs to endear themselves to the business and the users. IT needs to be the good stewards of the data. Technology needs to work better at work (office etc) than at home. IT needs to be 100% available and easy to use.
Michael Mathews
There has never been a greater day to be a good CIO, but never a worst day to be a mediocre one!
Michael Mathews
It often isn’t possible or right for IT to own everything in-house. Great partnerships with specialists are needed especially with things like security.
Michael Mathews
IT needs to walk in the shoes of the user to understand where they can provide value.
Michael Mathews
The biggest challenge right now is managing in an ever-changing world. Technology is no longer a science but an art! The CIO needs to be the maestro.
Below you can see my doodle with my key takeaways.